Day
to Day Repairs
As
a tenant of Villages Housing, you can expect a prompt and efficient
service when repairs are needed in your home. Your Tenants
Handbook gives full details about our obligations for home repairs.
Reporting a Repair
When you call us, give us the following details:
* Your name, address and telephone number
* Details of the problem
* How and when we can gain access to your home to
carry out the work
You can expect an emergency job to be completed within 24 hours,
an urgent job within 5 working days, and a routine job within 20
working days.
You can always email us your repair. Just click
here and provide us with the details of the repair required.
What
sort of job would be classed as an emergency, an urgent or a routine
job?
Cyclical
Maintenance Our homes are painted and maintained externally every
five years.Works include repairs / cleaning / replacement of gutters,
fencing, flagging, as well as external painting. Stockbridge
Village Programme
Fitton Hill Programmes
Tenant's
Responsibilities We all have a role to play when it comes to maintaining
your home, and as a tenant you have responsibilities too. If you,
your family or visitors cause damage accidentally, wilfully or negligently
to any part of the property we will recover the repair cost from
you; click here for details.
Contractor Code All Villages' contractors are dedicated to following the National Federation of Housing Association's "Contractor Code".
